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CORONAVIRUS MEASURES AT OUR RESORTS

Learn more about the preventive actions and health measures we have in place to combat Covid-19, including our successful Purely Palace program, offering our guests peace of mind before, during, and after their stay.
WHEN WILL THE RESORTS BE OPEN AGAIN?
IS IT SAFE TO TRAVEL IN MEXICO?
WHAT ARE THE TRAVEL RESTRICTIONS IN MEXICO DUE TO COVID-19?
WHAT HEALTH MEASURES ARE IN PLACE AT BEACH PALACE DUE TO COVID-19?
ARE FACE MASKS MANDATORY FOR GUESTS?
WHAT ARE THE HEALTH AND SECURITY PROTOCOLS FOR GUESTS WHO SHOW SYMPTOMS OF COVID-19?
ARE ALL THE RESTAURANTS AND BUFFETS STILL OPEN?
ARE THE BARS AND NIGHTCLUBS STILL OPEN?
IS THE SPA OPEN?
WHAT KINDS OF ACTIVITIES ARE CURRENTLY ALLOWED AT THE RESORTS?
ARE THE BEACHES AND POOLS OPEN?
WHAT IS THE DISTRIBUTION AND MAXIMUM NUMBER OF GUESTS PER ROOM FOR GROUPS?
WHAT ADDITIONAL MEASURES ARE IN PLACE TO PROTECT GUESTS?
WHAT HAPPENS IF A GUEST DOES NOT COMPLY WITH THE SAFETY MEASURES DURING THEIR STAY AT THE RESORT?
WHERE CAN I TAKE A COVID-19 ANTIGEN (RAPID) TEST IN CANCUN?
WHERE CAN I TAKE A COVID-19 PCR TEST IN CANCUN?
IS IT SAFE TO TRAVEL IF YOU ARE A MEXICAN AMERICAN?